![]() ![]() If you purchased your existing subscription from a reseller (not from the Adobe website), and received a redemption code in a country where you can also purchase directly from the Adobe website: ![]() Redeem the redemption code with a different Adobe account. In this case, your existing paid subscription continues to renew automatically and runs parallel to the new subscription under a different Adobe account.Twenty-four (24) hours after the cancellation, redeem the redemption code with the same Adobe account. Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date.If you purchased your existing subscription from the Adobe website, you receive an error message “INVALID CODE” when you attempt to redeem your code. Here is a list of countries served by Digital River. I see from other threads on this site that this is a common experience.In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller. and I have tried all of them, but the Adobe support system just sends me round and round from one unhelpful page to another then back to the first. ![]() The four categories above Contact Us are 'live' and open new pages to Help Centre, Community Forums, etc. The blue Contact Us button you recommend is dead, i.e. Secondly, I've spent well over 2 hours today trying to open up a chat with an Adobe support person, but without success. If you could suggest a way to get the program to validate the serial number which Adobe sent me so it would work the way it should, then I'd be happy to keep it. I didn't buy the program intending to cancel the purchase - it's only after trying over and over again to get it to work that I decided to give up and try for a refund, but it shouldn't be necessary. įirstly it doesn't address the initial point, namely that I spent £71 on a program which won't let me use it. ![]() Thanks to Greg_S for the speedy reply, however. ![]()
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